French-speaking Technical Support in Lisbon Lisboa

Are you tech‑savvy and fluent in French with a passion for problem‑solving? Step into the world of tech support for the world’s most renowned search engine in vibrant Lisbon, Portugal!

Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace in the heart of Europe.

About the company

Our partner is a French multinational outsourcing company that makes business easier for the world’s most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62, 000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast‑paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

What will you do?

• Provide French‑language technical support via phone, chat, and email
• Resolve customer issues and document all case information
• Ensure customer satisfaction across all support channels
• Assist with pre‑sales, inquiries, and technical troubleshooting
• Handle customer escalations and follow documentation processes
• Collaborate with technicians and update ticketing systems in English
• Represent the company with a positive and professional approach

Candidate profile

• Native‑level French (C2) and fluent in English
• Customer support or Technical support experience is an advantage, but not required
• Excellent communication skills to simplify complex topics
• Patient, proactive, and team‑oriented
• Highly confidential with sensitive information
• EU passport or valid residence permit

Employer offers

• Competitive salary
• Option for long‑term accommodation in Lisbon or Porto
• Work from Lisbon, Porto or Homeoffice in Portugal(for residents in Portugal)
• Private health insurance
• Career growth and international opportunities
• Multicultural work environment with colleagues from 15+ countries
• Modern Lisbon and Porto office with employee discounts, events, and mobility options