French-Speaking Technical Support Representative

French-Speaking Technical Support Representative
Viseu
Viseu, Viseu District, Portugal

Workster partners with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for Fin
Tech platform, to join their their team in Portugal, fully remote from anywhere.

Your Role

• Provide technical support in French (for customers) and English (for developers) via chat and voice channels
• Troubleshoot and resolve
  - related issues using My
  SQL
• Collaborate with team members and escalate complex issues to the development team when necessary
• Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
• Act as a bridge between customers and developers, communicating technical details clearly and effectively.

Your Qualifications

• Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
• Strong understanding of My
  SQL
• Knowledge / familiarity with Postman will be considered as an advantage
• Available to work in shift rotation – Monday to Friday, 07:00 AM to 07:00 PM
• High school degree or equivalent (or higher)
• No prior work experience required, but a solid knowledge of My
  SQL is essential
• Knack for technology and providing outstanding customer support
• Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).

The Offer

• Fully remote from anywhere in Portugal
• Competitive remuneration package
• Guidance and tools to reach your full potential
• Ability to work remotely, from comfort of your home
• Monthly performace bonus
• Work from Home monthly allowance
• Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
• And many others!