(French-speaking) User Support Coordinator Lisbon, Portugal São Domingos de Rana

(French-speaking) User Support Coordinator Lisbon, Portugal
Lisboa
São Domingos de Rana, Lisboa, Portugal

(French-speaking) User Support Coordinator Lisbon, Portugal

We are seeking a French-speaking User Support Coordinator to join our team in Lisbon, Portugal. This role involves supporting a global client within a dynamic, multicultural environment.

Responsibilities

1. Handle inbound customer inquiries via phone, email, and chat.
2. Assist with product information, troubleshooting, and issue resolution.
3. Deliver excellent customer service to ensure a positive customer experience.
4. Follow up on customer requests and escalate issues when necessary.

Requirements

• Fluent French (C1/C2)
• Good English communication skills (B2)
• Excellent problem-solving and communication skills
• Willingness to relocate to Portugal
• European Passport (no sponsorship provided)
• Customer service experience is a plus but not mandatory

Benefits

• Competitive salary and
  - based incentives
• Relocation package to support your move to Portugal
• Full training provided
• Opportunity to work in an international environment with career growth potential