French Trainer - Lisbon, Portugal Lisboa

Overview

Come and work with us.

Responsibilities

• Strong focus on content creation for training purposes
• Adapt currently existing articles and learning materials from a provided knowledge base
• Translate requirements into training that will groom employees for the next step of their career path
• Develop, design, and oversee training roadmaps/modules, classroom handouts, instructional materials, aids, and manuals
• Direct structured learning experiences
• Deliver training content through various channels and mediums
• Periodically evaluate ongoing programs to ensure alignment with updates and changes
• Stay abreast of new trends and tools in employee development
• Serve as a single point of contact for all product training and documentation needs
• Create learning experiences that equip new and
  - term associates to excel through expert classroom instruction and
  -
  - one coaching
• Create and maintain a positive learning environment
• Modify and present training programs for representatives/agents
• Maintain accurate and updated project training documentation
• Stay informed about client processes and recommend program changes when appropriate
• Perform any other reasonable duties requested by the client or direct managers
• Take responsibility for personal development
• Understand and comply with all regulatory,
  - trading, and competition rules
• Adhere to health, safety, and security responsibilities
• Attend trainer meetings regularly
• Takes personal responsibility to understand and comply with all company and client security requirements and policies
• Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when
  - compliance is identified

Qualifications

• Native or Proficient level of French (C2)
• Advanced level of English (at least C1) both verbal and written
• Good organization/ time management skills
• Ability to work with a variety of people from diverse backgrounds
• Ability to make fair and consistent judgments and decisions
• Ability to solve problems and offer suggestions
• Ability to influence behavior
  Ability to adhere to all organizational policies and procedures
• Ability to give constructive feedback to the agents which lead to performance improvement
• Counseling skills
• Design Learning skills
• Knowledge of Microsoft Office Pack (Power
  Point, Word)
• Availability to work 100%
  - site Lisbon - mandatory

Education and Experience

• Minimum of 6 months to 1 year working in BPO production or comparable customer service
• Previous teaching or coaching/training experience would be an advantage

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
  Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
  Job stability
  Life-long skills and experience
  Excellent work culture

  Go further with Foundever®

  We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

  Apply today

  Apply today!