French Trainer - Lisbon, Portugal Lisboa

Come and work with us.

We are seeking a talented French Trainer to assess training needs, design and deliver curriculum, and manage all phases of training interventions. In this role, you will evaluate training effectiveness and continuously improve learning metrics.

Responsibilities

• Focus on content creation for training purposes.
• Adapt existing articles and learning materials from the knowledge base.
• Translate requirements into training that prepares employees for career progression.
• Design, develop, and oversee training roadmaps, modules, classroom handouts, instructional materials, aids, and manuals.
• Deliver structured learning experiences through various channels and media.
• Periodically evaluate ongoing programs to ensure alignment with updates and changes.
• Stay informed of new trends and tools in employee development.
• Serve as the single point of contact for product training and documentation needs.
• Create learning experiences that empower new and long‑term associates to excel through expert classroom instruction and one‑on‑one coaching.
• Maintain a positive learning environment.
• Modify and present training programs for representatives/agents.
• Maintain accurate and updated project training documentation.
• Recommend program changes based on client processes when appropriate.
• Perform any other reasonable duties requested by the client or direct managers.
• Take responsibility for personal development and comply with all regulatory, fair‑trading, and competition rules.
• Adhere to health, safety, and security responsibilities.
• Attend trainer meetings regularly.
• Ensure that all team members comply with Foundever and client security policies.

Qualifications

• Native or Proficient level of French (C2).
• Advanced level of English (C1) both verbal and written.
• Strong organizational and time‑management skills.
• Ability to work with diverse people and make fair, consistent judgments.
• Problem‑solving ability and influence skills.
• Adherence to organizational policies and procedures.
• Constructive feedback skills for agent performance improvement.
• Counseling and design‑learning skills.
• Knowledge of Microsoft Office (Power
  Point, Word).
• Availability to work 100% on‑site in Lisbon.

Education and experience

• Minimum 6 months to 1 year in BPO production or comparable customer service.
• Previous teaching, coaching, or training experience is an advantage.

Benefits

• Competitive wages.
• Paid professional training.
• Employee discounts.
• Private healthcare & dental insurance (after six months).
• Growth opportunities through development programs.
• Well‑being initiatives, including the Ever
  Better wellness program.
• Job stability.
• Life‑long skills and experience.
• Excellent work culture.

Apply today!

Seniority level

Entry level

Employment type

Full‑time

Job function

Management

Industries

Outsourcing and Offshoring Consulting

Lisboa, Lisbon, Portugal