French Trainer - Porto, Portugal Porto

French Trainer & Quality Specialist – Employee Benefits Platform – Porto, Portugal

Be among the first 25 applicants. We are looking for a talented French Trainer to perform training needs assessments, design and deliver curriculum, and manage all phases of training interventions while measuring effectiveness and improving metrics.

Responsibilities

• Strong focus on content creation for training purposes
• Adapt existing articles and learning materials from a provided knowledge base
• Translate requirements into training that grooms employees for the next step of their career path
• Develop, design, and oversee training roadmaps/modules, classroom handouts, instructional materials, aids, and manuals
• Deliver training content through various channels and mediums
• Periodically evaluate ongoing programs to ensure alignment with updates and changes
• Stay abreast of new trends and tools in employee development
• Serve as a single point of contact for all product training and documentation needs
• Create learning experiences that equip new and long‑term associates to excel through expert classroom instruction and one‑on‑one coaching
• Create and maintain a positive learning environment
• Modify and present training programs for representatives/agents
• Maintain accurate and updated project training documentation
• Stay informed about client processes and recommend program changes when appropriate
• Perform any other reasonable duties requested by the client or direct managers
• Take responsibility for personal development and comply with regulatory, safety, and security requirements

Qualifications

• Native or proficient level of French (C2)
• Advanced level of English (at least C1) both verbal and written
• Good organization and time‑management skills
• Ability to work with a variety of people from diverse backgrounds
• Fair and consistent judgment and decision making
• Problem‑solving and offer suggestions
• Behavior influence and constructive feedback skills
• Design learning skills and counseling skills
• Knowledge of Microsoft Office (Power
  Point, Word)
• Availability to work 100% on‑site Porto - mandatory

Education & Experience

• Minimum of 6 months to 1 year working in BPO production or comparable customer service
• Previous teaching or coaching/training experience is an advantage

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company‑wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life‑long skills and experience
• Excellent work culture

We believe in memorable associate experiences. Apply today!