Front Desk Agent Vila Nova de Gaia

Front Desk Agent
Vila Nova de Gaia
Vila Nova de Gaia, Porto District, Portugal

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A Front Desk Agent (Rececionista) provides reception services for Guests to contribute to an overall exceptional experience from
- in through
- out and complete audits, as required.

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including
  - in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use
  - selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations, and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

• Previous experience in a
  - focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous if you demonstrate the following:

• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a range of accommodations from luxurious hotels to
- stay suites. For nearly a century, Hilton has provided exceptional guest experiences, driven by our vision "to fill the earth with the light and warmth of hospitality. " Our team members are at the heart of this mission.

Work Location: Boeira Garden Hotel Porto, Curio Collection by Hilton

Schedule: Full-time

Brand: Curio Collection by Hilton

Job Type: Guest Services, Operations, and Front Office

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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