Front Desk Manager Lisboa

Front Desk Manager
Lisboa
Lisboa, Lisboa, Portugal

Front Desk Manager - Join Our Vibrant Hostel in the Heart of Lisbon!

Who We Are:

We are a leading Spanish hostel chain known for creating vibrant, social, and unique experiences for travelers worldwide. Our Lisbon hostel, located in the heart of the city, is looking for a Front Desk Manager to lead the reception team and support the General Manager in the
-
- day operations.

What You’ll Do:

As Front Desk Manager, you will be the heartbeat of our hostel, ensuring smooth operations and a fantastic guest experience. Your key responsibilities will include:

Guest Experience & Front Desk Operations

• Provide outstanding customer service, ensuring every guest feels welcomed.
• Handle guest complaints and ensure quick resolution to maintain satisfaction.
• Ensure no excessive customer balances and review daily cash transactions.

Team Leadership & Staff Development

• Train and mentor the front desk team to deliver
  - notch service.
• Plan and organize shifts, schedules, and vacation planning.
• Promote a positive and collaborative working environment.

Reputation & Partnerships

• Respond to online guest reviews (Trip
  Advisor, Booking, Google, etc. ) and maintain our strong reputation.
• Establish partnerships with companies, and event organizers to boost business.

General Operations & Maintenance

• Coordinate with housekeeping and maintenance teams to ensure room readiness and cleanliness.
• Monitor and control stock levels of reception and operational supplies.
• Ensure compliance with company policies and industry regulations.

What We’re Looking For:

• Degree in Tourism, Hospitality Management, or relevant experience in accommodation management.
• Minimum 1 year of experience in a similar role (hostel/hotel experience preferred).
• Proficiency in Microsoft Office (Word, Outlook, Power
  Point).
• Native in portuguese and fluency in English is essential;
  
  additional languages are a plus!
• Knowledge of MEWS PMS is highly valued.
• Ability to start immediately.

What You Bring to the Table:

A team player with strong leadership and organizational skills;

a passion for customer service;

a proactive,
- solving mindset with excellent communication skills;

a love for travel, social environments, and cultural diversity;

a positive attitude anda willingness to learn, grow, and have fun!

Why Join Us?

Work in a dynamic, multicultural environment in the heart of Lisbon.

Be part of a growing and innovative hospitality brand.

Career growth opportunities within our expanding hostel chain.

A fun, friendly, and vibrant workplace where every day is an adventure!

Ready to Apply?

If you’re excited about this opportunity and want to be part of an amazing team, send us your CV today! aabreu@grouptch.com

We can’t wait to meet you!