Front Desk Supervisor São Domingos de Rana

Overview

Direct message the job poster from Sheraton Cascais Resort

Cluster HR Talent Acquisition & Training Executive at Hyatt Regency Lisboa & Sheraton Cascais Resort

Mission: Strives to ensure guest and employee satisfaction and achieve the operating budget and goals.

Responsibilities

• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department (e. g. , Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Process all guest
  - ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key.
• Sell a room/accommodation to guests without reservations based on availability.
• Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets are scanned and charged to room.
• Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.

Requirements

• Work experience as a Supervisor, Hotel Front Desk Agent, Receptionist or similar role;
• Customer service attitude;
• Excellent communication and organizational skills.

Education / Professional Experience

• High School Degree or Degree in hotel management is a plus;
• At least 2 years of customer service experience.

Language Skills

• Good communication skills in Portuguese and English (mandatory).

Would you like to be part of the Sheraton Cascais Resort team? Apply now!

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Public Relations and Other
• Industries: Hospitality

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