Front Desk Supervisor Lisboa

Front Desk Supervisor
Lisboa
Lisboa, Lisboa, Portugal

Mission: Strives to ensure guest and employee satisfaction and achieve the operating budget and goals. Job Summary:

Complete designated cashier and closing reports in the computer system.

Review shift logs/daily memo books and document pertinent information in logbooks.

Contact appropriate individual or department (e. g. , Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

Process all guest
- ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability.

Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e. g. , Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards

Requirements:

Work experience as a Supervisor, Hotel Front Desk Agent, Receptionist or similar role;

Customer service attitude;

Excellent communication and organizational skills.

Education/Professional Experience:

High School Degree or Degree in hotel management is a plus;

At least 2 years of customer service experience.

Language Skills:

Good communication skills in Portuguese and English (mandatory).

Would you like to be part of the Sheraton Cascais Resort team? Apply now!