Front Desk Supervisor Viseu

Front Desk Supervisor
Viseu
Viseu, Viseu District, Portugal

Mission:

Strives to ensure guest and employee satisfaction and achieve the operating budget and goals.

Job Summary:

• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department (e. G. , Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Process all guest
  - ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability.
• Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e. G. , Health Club, Retail Shop) are scanned and charged to room.
• Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees;
  
  serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager;
  
  complete safety training and certifications.
• Follow all company policies and procedures;
  
  ensure uniform and personal appearance are clean and professional;
  
  maintain confidentiality of proprietary information;
  
  protect company assets.
• Welcome and acknowledge all guests according to company standards;
  
  anticipate and address guests’ service needs;
  
  assist individuals withdisabilities;
  
  thank guests with genuine appreciation.
• Speak with others using clear and professional language;
  
  answer telephones usingappropriate etiquette.
• Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards

Requirements:

• Work experience as a Supervisor, Hotel Front Desk Agent, Receptionist or similar role;
  
  
• Customer service attitude;
  
  
• Excellent communication and organizational skills.

Education/Professional Experience:

• High School Degree or Degree in hotel management is a plus;
  
  
• At least 2 years of customer service experience.

Language Skills:

• Good communication skills in Portuguese and English (mandatory).

Would you like to be part of the Sheraton Cascais Resort team? Apply now!