Front of Staff (Colaborador de Loja) & Brand Representatives

Front of Staff (Colaborador de Loja) & Brand Representatives

At Scoop n Dough, we’re more than a dessert shop. We are a movement—a celebration of indulgence without compromise, sustainability without sacrifice, and creativity without limits. Every scoop, every doughnut, every interaction is a moment to share joy, spark curiosity, and connect with people who believe in a better way of enjoying life’s sweetest pleasures.

We are searching for passionate,
- focused individuals to join our Front-of-Staff Team, where your role goes beyond service. As the face of Scoop n Dough, you’ll create meaningful experiences for every customer who walks through our doors. You’ll be a storyteller, sharing the journey behind our 100% vegan creations, and a guide, helping customers discover their new favorite treat. More than anything, you’ll embody the spirit of our brand—a commitment to excellence, authenticity, and connection.

Requirements

You believe in Scoop n Dough's mission to bring about the best
- rounded experience through
- based desserts to everyone and have them leave with a smile!

• Someone with a natural ability to connect with people and make them feel seen, heard, and valued.
• A passion for customer service and creating exceptional experiences, regardless of prior experience in the food and beverage industry.
• Enthusiasm for sustainability and
  - based living, with a willingness to learn and share our mission with others.
• Strong communication skills and a positive,
  - oriented mindset, even in
  - paced or challenging moments.
• A team player who believes in collaboration, mutual respect, and supporting one another to achieve shared goals.
• Fluency in both Portuguese and English is required; proficiency in other languages is a bonus to better connect with our diverse customer base.

Key Responsibilities

• Greet every customer with warmth, enthusiasm, and a genuine smile, ensuring they feel welcome and appreciated.
• Share the story of Scoop n Dough, including our commitment to vegan innovation and sustainability, inspiring customers to engage with our mission.
• Guide customers through our offerings, providing personalized recommendations that turn
  - time visitors into lifelong fans.
• Serve products with care and attention to detail, ensuring every scoop and every doughnut looks and tastes exceptional.
• Create moments of connection by listening to customers, answering questions, and making every visit memorable.
• Maintain a clean, organized, and vibrant storefront, reflecting the quality and care that defines Scoop n Dough.
• Support teammates with a positive attitude and proactive spirit, contributing to a collaborative and uplifting environment.
• Embrace opportunities to learn about our products, processes, and values, becoming an ambassador for the brand both in and outside of work.