Front Office Agent - 5* Hotel -Dreams Madeira Resort Spa & Marina - ()

Front Office Agent - 5* Hotel -Dreams Madeira Resort Spa & Marina - ()
Madeira
Caniçal, Madeira, Portugal

Empresas: Hyatt Inclusive Collection

- Ensure compliance with quality and service standards - Collaborate with the entire Front Office team (reception, concierge, and reservations) - Manage complaints and interactions with guests with the highest level of hospitality and professionalism - Respond to specific customer needs and requests - Promote good relations with different departments and team colleagues - Always act with a focus on guest safety,
- being and satisfaction

Requisitos :
- Proven experience of at least 2 years in similar roles - Customer-oriented attitude and solid knowledge of customer service - Fluency in Portuguese and English (spoken and written) – Knowledge of German (basic) required; French is an advantage - Well-groomed appearance - Proactive profile, with a sense of initiative and a taste for teamwork - High sense of responsibility and autonomy - Excellent communication and interpersonal skills - Good knowledge of MS Office, especially Excel - Familiarity with hotel operating systems (PMS)