Front Office Agent IEFP Trainee São Domingos de Rana

Front Office Agent IEFP Trainee
Lisboa
São Domingos de Rana, Lisboa, Portugal

Cluster HR Talent Acquisition & Training Executive at Hyatt Regency Lisboa & Sheraton Cascais Resort

Mission:

Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Summary:

1. Assist staff with expediting problem payments;
2. Follow up with guests regarding satisfaction with
   - related issues;
3. Process all guest
   - ins by confirming reservations, assigning rooms, and issuing and activating room keys;
4. Process all payment types such as room charges, cash, checks, debit, or credit;
5. Anticipate
   - out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations;
6. Process all
   - outs including resolving any late and disputed charges;
7. Coordinate with Housekeeping to track readiness of rooms for
   - in;
8. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;
9. Assist management in training, motivating, and coaching employees; serve as a role model.

Requirements:

• Customer service attitude;
• Excellent communication and organizational skills.

Education/Professional Experience:

• High School Degree or Degree in hotel management is a plus;

Language Skills:

• Good communication skills in Portuguese and English (mandatory).

Seniority level

• Internship

Employment type

• Internship

Job function

• Customer Service

Industries

• Hospitality

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