Front Office Agent - ME Lisbon Lisboa

Overview

ME Lisbon is a luxury lifestyle hotel located in the heart of Lisbon, renowned for its
- garde design, exceptional service, and unique guest experiences. Part of Meliá Hotels International, we strive to create unforgettable stays for both business and leisure travelers.

“The world is yours with Meliá. ” Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that could take you to work in several countries and become part of our extended global family.

Benefits include participation in loyalty and flexible compensation programs with exclusive discounts on a wide variety of products and services to promote an active and healthy lifestyle.

Mission

As a Front Office Agent, you will be the first point of contact for our guests, providing personalized, professional, and efficient service that reflects the hotel’s standards of excellence. You will ensure smooth
- in and
- out processes, anticipate guest needs, and create memorable experiences.

What you will have to do

• Personalize guest interactions by using their name and maintaining detailed profiles to anticipate preferences and provide tailored service.
• Manage front desk operations efficiently, including
  - in,
  - out, billing, credit card processing, and administrative tasks.
• Handle guest requests and complaints professionally and empathetically, ensuring timely resolution and communication with management.
• Welcome VIPs and special guests, ensuring they are accompanied and receive the highest level of attention and service.
• Support hotel revenue strategies by promoting upselling and
  - selling opportunities in line with the hotel’s standards.
• Act as a professional ambassador of the hotel, upholding service standards, policies, and presenting a polished, welcoming image at all times.

What we are looking for

• Experience in customer service and
  - office, preferably in the luxury hospitality sector, with the ability to manage guest interactions professionally.
• Education in Tourism, Hotel Management, or related field, demonstrating knowledge of hotel operations and service excellence.
• Fluency in Portuguese and English, with additional languages considered a strong advantage.
• Strong communication and interpersonal skills, with the ability to resolve issues, multitask, and work collaboratively under pressure.
• Technical knowledge of hotel operations, including
  - in/check-out procedures, management systems, and basic security/emergency protocols.
• Service-oriented and proactive attitude, showing enthusiasm, attention to detail, and a commitment to exceeding guest expectations.

Equality and inclusion

We are committed to equal opportunities between women and men in the workplace, with a corporate culture committed to effective equality, diversity, and inclusion. We promote equality and diversity, avoiding discrimination related to disability, race, religion, gender, or age. Diversity and inclusion among our employees are essential for our success as a global company. We support the sustainable growth of our industry through a socially responsible team, with the motto: “Towards a sustainable future, from a responsible present. ”

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