Front Office Agent

Front Office Agent
Viseu
Viseu, Viseu District, Portugal

We are looking a Front Office Agent to join our team and ensure a seamless
- in and
- out experience while maintaining and exceeding the hotel's quality standards. We are looking a Front Office Agent to join our team and ensure a seamless
- in and
- out experience while maintaining and exceeding the hotel's quality standards. Main Responsibilities:
-Provide professional and welcoming service to all guests.

-Handle
- in and
- out procedures efficiently.

-Report VIP arrivals, departures, and any operational issues to the Front Office Manager.

-Maximize revenue through upselling and
- selling.

-Maintain clear and effective communication within the department.

-Assist with night audit duties as required.

-Ensure guest data and history records are accurately maintained.

-Liaise with other departments to ensure a smooth guest experience. Requirements:
-Previous experience in hospitality or tourism is an advantage.

-Knowledge of Microsoft Office and PMS systems (e. G. , Opera).

-Fluent in written and spoken English (additional language is a plus).

-Ability to work flexible shifts, including nights and weekends.

-Strong communication and
- solving skills.