Front Office Agent Setúbal

Join to apply for the Front Office Agent role at Hyatt Regency Lisbon.

Overview

Join to apply for the Front Office Agent role at Hyatt Regency Lisbon.

Responsibilities

• Assist staff with expediting problem payments (e. g. , problems processing credit card);
• Follow up with guests regarding satisfaction with
  - related issues;
• Process all guest
  - ins by confirming reservations, assigning rooms, and issuing and activating room keys;
• Process all payment types such as room charges, cash, checks, debit, or credit;
• Anticipate
  - out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations;
• Process all
  - outs including resolving any late and disputed charges;
• Coordinate with Housekeeping to track readiness of rooms for
  - in;
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;
• Assist management in training, motivating, and coaching employees; serve as a role model.

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role;
• Customer service attitude;
• Excellent communication and organizational skills.

Education/Professional Experience

• High School Degree or Degree in hotel management is a plus;
• At least 2 years of customer service experience.

Language Skills

• Good communication skills in Portuguese and English (mandatory).

Would you like to be part of the Hyatt Regency Lisbon team? Apply Now!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality