Front Office Agent Setúbal

Front Office Agent
Setúbal
Setúbal, Setubal, Portugal

Mission:

Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Summary

• Assist staff with expediting problem payments (e. G. , problems processing credit cards);
  
  
  
  
• Follow upwith guests regarding satisfaction with
  - related issues;
  
  
  
  
• Process all guest
  - ins by confirming reservations, assigning rooms, and issuing and activating room keys;
  
  
  
  
• Process all payment types such as room charges, cash, checks, debit, or credit;
  
  
  
  
• Anticipate
  - out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations;
  
  
  
  
• Process all
  - outs including resolving any late and disputed charges;
  
  
  
  
• Coordinate with
  Housekeeping to track readiness of rooms for
  - in;
  
  
  
  
• Run dailyreports (number of arrivals, departures), identify any special requests, and check reports for accuracy;
  
  
  
  
• Assist management in training, motivating, and coaching employees;
  
  
  
  serve as a role model.

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role;
  
  
  
  
• Customer service attitude;
  
  
  
  
• Excellentcommunication and organizational skills.

Education/Professional Experience

- High School Degree or Degree in hotel management is a plus;



- At least 2 yearsof customer service experience.

Language Skills

- Good communication skills in Portuguese and English (mandatory).

Would you like to be part of the Hyatt Regency Lisbon team?

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