Front Office Agent Lisboa

Front Office Agent
Lisboa
Lisboa, Lisboa, Portugal

Mission:

Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Summary:

- Assist staff with expediting problem payments (e. G. , problems processing credit card);

- Follow up with guest regarding satisfaction with
- related issues;

- Process all guest
- ins by confirming reservations, assigning room, and issuing and activating room key;

- Process all payment types such as room charges, cash, checks, debit, or credit;

- Anticipate
- out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations;

- Process all
- outs including resolving any late and disputed charges;

- Coordinate with
Housekeeping to track readiness of rooms for
- in;

- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;

- Assist management in training, motivating, and coaching employees;

serve as a role model.

Requirements:

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role;

- Customer service attitude;

- Excellent communication and organizational skills.

Education/Professional Experience:

- High School Degree or Degree in hotel management is a plus;

- At least 2 years of customer service experience.

Language Skills:

- Good communication skills in Portuguese and English (mandatory).

Would you like to be part of the Hyatt Regency Lisbon team? Apply Now recrutamento. lisboa@hyatt.com !