Front Office Agent Viseu

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Mission

Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Summary

• Assist staff with expediting problem payments (e. g. , problems processing credit card).
• Follow up with guest regarding satisfaction with
  - related issues.
• Process all guest
  - ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Anticipate
  - out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Process all
  - outs including resolving any late and disputed charges.
• Coordinate with Housekeeping to track readiness of rooms for
  - in.
• Run daily reports (number of arrivals, departures), identify special requests, and check reports for accuracy.
• Assist management in training, motivating, and coaching employees to serve as a role model.

Requirements

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Customer service attitude.
• Excellent communication and organizational skills.

Education/Professional Experience

• High School Degree or Degree in hotel management is a plus.
• At least 2 years of customer service experience.

Language Skills

• Good communication skills in Portuguese and English (mandatory).

Would you like to be part of the Hyatt Regency Lisbon team?

Apply Now.