Front Office Assistant Manager - Dreams Madeira Resort Spa & Marina - ()
Empresas: Hyatt Inclusive Collection
We are looking for a Front Office Assistant Manager to join our 5 star hotel in an international group, located in the stunning Madeira Island! What we need:
-Passion for hospitality and proven experience of at least 2 years in a similar role -Customer-orientated attitude and
- depth knowledge of customer service -Proficiency in speaking and writing in Portuguese & English, basic German and/or French is a plus -Careful presentation -Proactive, with a sense of initiative and teamwork -Sense of responsibility and autonomy -Excellent communication and people skills -Solid knowledge of MS Office, especially Excel -Knowledge in operational systems Main Responsibilities and Duties:
-Ensure adherence to quality expectations and standards -Run and collaborate with the entire Front-Office team, including reception, concierge service and reservations -Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism -Identify talents, lead, train and build team spirit in a huge team -Monitor the quality -Address guests service needs and deal with specific customer requests -Develop and maintain positive working relationships with other departments and colleagues -Take action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests What we offer:
-Monthly salary above average -Meal allowance -Parking space -If applicable, accommodation provided -Professional and personal growth -Dynamic and collaborative work place
Requisitos :
- Informações detalhadas sobre a oferta de emprego
Empresa: Hyatt Inclusive Collection Localização: Madeira
Caniçal, Madeira, PortugalPublicado: 10. 7. 2025
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