Front Office Assistant Manager Funchal

Front Office Assistant Manager
Madeira
Funchal, Madeira, Portugal

The Front Office Assistant Manager at Belmond plays a crucial role in overseeing the daily operations of the front office, ensuring that guests receive exceptional service throughout their stay. This position involves leading the front desk team, managing guest relations, and optimizing room inventory to maximize revenue while maintaining guest satisfaction. The ideal candidate will exemplify the company’s values and provide guidance and support to the Front Office Manager and staff, creating a positive and memorable experience for every guest.

Requirements

Key Responsibilities:

• Oversee front office operations, ensuring adherence to hotel policies and standards.
• Address guest complaints and resolve issues to enhance overall satisfaction.
• Manage scheduling and staff performance, including training and mentoring team members.
• Monitor room inventory and allocate rooms according to guest preferences.
• Ensure guest information is handled confidentially and accurately within systems.
• Ensure that Belmond and Leading Quality Assurance standards are fully met by the team.
• Collaborate with other departments to ensure a seamless guest experience.

Qualifications:

What you Bring:

• Previous experience in front office management or hospitality management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Flexibility to work a variety of shifts, including weekends and holidays.
• Well-organized, methodical, and able to manage multiple tasks simultaneously.
• Fluent in Portuguese and English.
• Applicants must have eligibility to work in Portugal.

What We Offer:

At Reid’s Palace, we are proud to offer a culture built on genuine connections with our colleagues and guests. Our comprehensive range of benefits includes:

• Health Insurance
• Life Insurance
• Complementary stays in our iconic hotels and destinations

We strive to create an environment where our employees can thrive both professionally and personally. With a commitment to your ongoing development, you will have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

About Us

Reid's Palace is a symbol of elegance, luxury, and quality that has hosted renowned guests from around the world. Since its foundation by William Reid at the end of the 19th century, our hotel has been at the forefront of memorable moments and unique experiences. With luxurious rooms,
- class restaurants, and a wide range of leisure activities, we are committed to providing truly unforgettable experiences to all our visitors.

The Belmond & LVMH Family

Reid's is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains, and river cruises, all dedicated to creating exceptional experiences worldwide. Joining our properties means becoming part of a global family of historic hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.