Front Office Manager (M/F) Viseu

Front Office Manager (M/F)
Viseu
Viseu, Viseu District, Portugal

The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.

We are currently seeking for a passionate and experienced Front Office Manager to coordinate the reception operation at the Pestana Vila Sol Hotel;

Key Responsibilities

- Implementing front desk objectives and procedures.

- Hiring and training staff and managing the shift schedules.

- Tending to guests' complaints and questions and providing exceptional customer service.

- Ensuring that the front desk and reception area is kept clean and organized.

- Maintaining front desk office supplies and equipment.

- Managing budgets, records, and contracts.

- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.

- Conducting performance reviews with the front desk staff.

- Generating reports and feedback for presentation to the general manager.

- Performing administrative duties such as filing and updating records, among others, as needed

Key Requirements

- Bachelor's degree in hospitality or similar.

- A minimum of 3 years of experience as a front desk manager or similar.

- Proficient in Opera software

- Good understanding of procedures and practices in the hospitality industry.

- Excellent written and verbal communication skills.

- Strong organizational and time management skills.

- The ability to provide exceptional customer service.

- Good leadership and training abilities.

If your profile matches this description and you are eager for a new challenge kindly send us your CV.