Front Office Manager Porto

Overview

Join our Smart
Rental team!

Smart
Rental Group is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector. Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs. With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly. Our portfolio includes brands such as Smart
Rental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.

We are looking for a Front Office Manager with experience in hotels or tourist apartments, oriented to offer an excellent customer experience and able to lead teams efficiently. The ideal person will be dynamic, methodical and resourceful, with excellent communication skills and attention to detail.

What will you do?

• Lead, train and motivate the reception team, ensuring a high level of service and customer care.
• Oversee daily front and back office operations, ensuring compliance with internal procedures.
• Manage reservations,
  - in,
  - out and personalized attention throughout the customer’s stay.
• Proactively resolve any incident or conflict that may arise, acting quickly and effectively.
• Implement and monitor quality standards and customer satisfaction.
• Coordinate with other departments (housekeeping, maintenance, administration) to ensure smooth operation.
• Report on occupancy, performance and customer satisfaction.
• Participate in the continuous improvement of processes, tools and procedures.

What do we look for?

• Minimum two years of experience in a Front Office leadership position within the hospitality sector.
• In-depth knowledge of front and back office operations.
• High level of English (oral and written), minimum C1.
• Knowledge of other languages will be positively assessed.
• Excellent communication skills, ability to solve problems and mediate conflicts.
• Dynamic, organized and
  - oriented profile.
• Advanced management of hotel management systems (PMS), preferably Ulyses.
• Experience with quality tools and satisfaction surveys will be valued.
• Ability to make decisions effectively and work under pressure.
• Attention to detail and commitment to service excellence.

What do we offer?

• Possibility of professional development and growth within an expanding company.
• Discounts on our hotels, restaurants, and events. Additionally, we also offer discounts in multiple sectors through the Corporate Benefits platform.