Front Office Supervisor Lisboa

Overview

We are looking for a Front Office Supervisor to join our
- opening team at Andaz Lisbon. The hotel is expected to open in
- end 2025 and will offer guests a luxury lifestyle experience in central Lisbon.

Job Summary

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at our luxury hotel. This role involves overseeing the daily operations of the front office, ensuring the highest level of guest satisfaction, and leading a team of front office associates to maintain seamless service delivery. The ideal candidate should possess strong leadership, communication, and customer service skills, with a deep understanding of the luxury hospitality industry.

Key Responsibilities

• Guest Service Excellence: Ensure all guests receive a warm, personalized welcome and efficient
  - in/check-out process. Address guest concerns or issues promptly and professionally, ensuring complete guest satisfaction. Create a memorable guest experience through personalized service and attention to detail.
• Team Leadership & Training: Supervise, guide, and motivate the front office team to achieve high standards of service delivery. Conduct training sessions for front office staff on guest service excellence, hotel policies, and operational procedures. Foster a positive work environment that encourages teamwork, collaboration, and accountability.
• Operational Oversight: Ensure the smooth operation of the front office, including handling guest reservations,
  - in/check-out, and billing procedures. Monitor and manage room availability, overbooking strategies, and guest requests. Oversee daily shift operations, ensuring all tasks are completed and responsibilities are properly assigned.
• Guest Relations & Communication: Act as a liaison between guests and hotel management, addressing special requests and ensuring VIP guests receive exclusive service. Handle guest complaints or concerns with a focus on finding immediate resolutions while maintaining a professional demeanor. Provide consistent and clear communication with other hotel departments to ensure a seamless guest experience.
• Revenue Management Support: Assist in maintaining the hotel’s revenue management strategy by ensuring room rates are optimized and occupancy levels are maximized. Participate in daily, weekly, and monthly reports regarding front office operations, occupancy rates, and guest satisfaction.
• Administrative Duties: Prepare and maintain front office reports, ensuring accurate documentation of guest arrivals, departures, and billing. Ensure the front office complies with all legal and safety regulations, including hotel policies and procedures.

Qualifications

• Education: High school diploma required; college degree in Hospitality Management or related field preferred.
• Experience: Minimum 2-3 years of experience in a front office or guest services role in a luxury hotel setting, with at least 1 year in a supervisory capacity.
• Skills & Abilities: Exceptional communication and interpersonal skills. Strong leadership and
  - solving abilities. Familiarity with hotel management software (e. g. , Opera, Fidelio, or similar). Ability to work in a
  - paced environment and handle multiple tasks simultaneously. Knowledge of luxury guest service standards and practices.

Benefits

• Long term career growth opportunities
• A motivated and connected team
• 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
• Be part of something bigger. Hyatt values empathy, wellbeing, respect, integrity, experimentation, inclusion.

Note: This description reflects the responsibilities and requirements for the Front Office Supervisor role at Andaz Lisbon as part of its
- opening team.