Front Office Team Leader Machico

Front Office Team Leader
Machico
Machico, Madeira, Portugal

We are looking for a Front Office Team Leader to join our 5 star hotel in an international group, located in the stunning Madeira Island!

What we need:

-Passion for hospitality and proven experience of at least 1 year in a similar role

-Customer-orientated attitude and
- depth knowledge of customer service

-Proficiency in speaking and writing in Portuguese & English, basic German or French is a plus

-Careful presentation

-Proactive, with a sense of initiative and teamwork

-Sense of responsibility and autonomy

-Excellent communication and people skills

-Solid knowledge of MS Office, especially Excel

-Knowledge in operational systems

Main Responsibilities and Duties:

-Be part of the opening team and guarantee a smooth and well organized operation

-Ensure adherence to quality expectations and standards

-Run and collaborate with the entire Front-Office team, including reception, concierge service and reservations

-Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism

-Identify talents, lead, train and build team spirit in a huge team

-Address guests’ service needs and deal with specific customer requests

-Coordinate the inventory of the staff accommodation

-Develop and maintain positive working relationships with other departments and colleagues

-Take action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests

What we offer:

-Hotel opening experience

-Monthly salary above average

-Meal allowance

-Free parking space

-If applicable, accommodation provided

-Professional and personal growth

-Dynamic and collaborative work place