Full-Stack Team Lead Porto

Overview

At Talkdesk, we are courageous innovators focused on redefining the customer experience. We strive for an inclusive and diverse culture and support our communities. We are trusted globally to deliver better experiences for customers, partners, and thousands of employees daily.

We are recognized as a cloud contact center leader by Gartner and Forrester. With significant funding and a strong market position, Talkdesk is in a growth phase where your contributions can help accelerate our success.

We embrace FAST — Focus + Accountability + Speed = Talkdesker — guiding how we operate and collaborate across the organization.

• Focus: Direct time and energy to what is most impactful for the business and collaborate thoughtfully with others.
• Accountability: Own commitments and drive results; accept responsibility for successes and failures.
• Speed: Act with agility and urgency, making timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Leadership & Management

• Lead, mentor, and develop a team of 4 software engineers, supporting their growth and success.
• Design frameworks and processes to manage team workload, ensuring transparency and alignment with business goals.
• Advocate for your team and foster collaboration across Product, Engineering, Services and Sales to improve offerings and customer experience.
• Recruit, hire, and onboard top talent while fostering a
  - performance culture.
• Build dashboards and reports to provide visibility into key performance indicators, team workload, and progress on initiatives.

Development & Technical Contribution

• Actively participate in the design, development, and deployment of software solutions.
• Contribute to web services, user interfaces, and backend processes, integrating APIs and data stores to enhance the Talkdesk platform.
• Engage in technical
  - solving, research, and solution architecture to meet business and client needs.
• Lead and participate in agile development processes, ensuring iterative delivery of
  - quality solutions.
• Work primarily on the AWS platform, leveraging its services to build scalable and secure solutions.
• Support and guide the team in scoping and discovery sessions, ensuring sound technical designs and delivery strategies.
• Stay updated on modern frameworks, languages, and cloud technologies, integrating them into project workflows where appropriate.

Requirements

Technical Skills

• Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
• Experience with
  - end development (React preferred) and expertise in AWS as the primary cloud platform.
• Strong understanding of software design principles, API development, and
  - based service architectures.
• Proven experience working within agile development methodologies.
• Nice-to-have experience with Mongo
  DB, Redis, Kafka, Kubernetes, and Docker.
• Bonus skills: Experience with Salesforce and related tools.
• Passion for building innovative solutions with a focus on enterprise durability and scalability.

Leadership Skills

• At least 5+ years of experience managing and mentoring technical teams in professional services, customer support, or development environments.
• Track record of fostering team growth, handling recruitment, and driving performance.
• Excellent
  - solving skills and ability to navigate complex challenges with professionalism.
• Strong verbal and written communication skills, adept at presenting ideas and engaging with stakeholders at all levels.
• Strategic thinker with the ability to balance technical, business, and customer priorities effectively.

Why Join Us?

As a Developer Team Lead, you’ll have the opportunity to lead an exceptional team while contributing directly to a
- edge product. Join us to shape the future of customer interactions and make a lasting impact.

Additional Notes: This position will follow a hybrid work model.

#LI-Hybrid

Work Environment and Physical Requirements

Primarily
- based work with extended periods of sitting or standing and computer use. Limited lifting; equipment usage limited to
- related equipment (keyboards, mouse, etc. ).

Inclusion & EEO

The Talkdesk story hinges on empathy and acceptance. We are committed to hiring, promoting, and welcoming all persons regardless of ethnicity, race, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other legally protected status.