Fully Remote Travel Customer Advisor-French & English Lisboa

Fully Remote Travel Customer Advisor-French & English
Lisboa
Lisboa, Lisboa, Portugal

Fully Remote Travel Customer Advisor-French & English

Job Openings Fully Remote Travel Customer Advisor-French & English

About the job Fully Remote Travel Customer Advisor-French & English

Cross Border Talents is hiring for an urgent opening for an exciting tourism project!

Location:

Fully Remote (candidates must reside in Portugal)

Language Requirement:

French (Fluent) and B2 English, both written and spoken

Start Date:

16th January 2025

Work Schedule:

Shifts:

- Early shift:

8:

00 AM 5:

00 PM

- Late shift:

1:

00 PM 10:

00 PM

- Days Off:

Rotational (priority for 2 consecutive days off when possible)

Key Requirements:

- Must currently reside in Portugal (any location, North to South).

- C2 to native French and B2+ English, both spoken and written.

- Possession of a valid residence card for Portugal, expression of interest, job seeker visa or a EU member state passport (a MUST)

- Customer Service Experience:

Previous experience is mandatory.

- Tourism Background:

Experience in the tourism industry is a plus but not essential.

Job Responsibilities:

- Respond to customer inquiries related to travel and tourism services.

- Assist with bookings, cancellations, and itinerary adjustments.

- Provide expert guidance and solutions for
- related concerns.

- Ensure high customer satisfaction through efficient and empathetic support.

Why Apply?

- Gain valuable experience in the tourism sector.

- Work remotely from anywhere in Portugal with rotational schedules.

- Competitive salary package with performance and complexity bonuses.

- Contract Type:

6-month
- term (CDD), extendable

- Performance Bonus:

EUR 100/month (based on performance metrics)

- Complexity Bonus:

EUR 55/month

- Food allowance:

EUR 7. 23/day (net amount, paid in a separate card)

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