Fully Remote Travel Customer Advisor-French & English Faro

Overview

Fully Remote Travel Customer Advisor-French & English. Cross Border Talents is hiring for an urgent opening for an exciting tourism project!

Job Details

Location: Fully Remote (candidates must reside in Portugal)

Language Requirement: French (Fluent) and B2 English, both written and spoken

Start Date: 16th January 2025

Work Schedule

• Early shift: 8:00 AM – 5:00 PM
• Late shift: 1:00 PM – 10:00 PM
• Days Off: Rotational (priority for 2 consecutive days off when possible)

Key Requirements

• Must currently reside in Portugal (any location, North to South).
• C2 to native French and B2+ English, both spoken and written.
• Possession of a valid residence card for Portugal, expression of interest, job seeker visa or a EU member state passport (a MUST)
• Customer Service Experience: Previous experience is mandatory.
• Tourism Background: Experience in the tourism industry is a plus but not essential.

Job Responsibilities

• Respond to customer inquiries related to travel and tourism services.
• Assist with bookings, cancellations, and itinerary adjustments.
• Provide expert guidance and solutions for
  - related concerns.
• Ensure high customer satisfaction through efficient and empathetic support.

Why Apply

• Gain valuable experience in the tourism sector.
• Work remotely from anywhere in Portugal with rotational schedules.
• Competitive salary package with performance and complexity bonuses.
• Contract Type: 6-month
  - term (CDD), extendable
• Performance Bonus: EUR 100/month (based on performance metrics)
• Complexity Bonus: EUR 55/month
• Food allowance: EUR 7. 23/day (net amount, paid in a separate card)