Functional Application Support Lisboa

Functional Application Support
Lisboa
Lisboa, Lisboa, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

Decskill Talent: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.

Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.

Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate
- term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for a Functional Application Support for a hybrid project based in Lisbon (2x/Week).

Scope: Technician Application Support mission is to provide functional and technical support to users of the several applications. Ensure
-
- day quality of service of production environments by resolving incidents, answering requests and monitoring production environments; coordination with other levels of support (ADM, Production, others). In addition, it will be required to provide feedback to Operations and Management and communicate on issue resolution.

Responsibilities:

• Provide functional support to users of the systems in a timely and efficient manner.
• Build and maintain a knowledge base regarding support issues and their resolution.
• Build a working knowledge of the systems and business area in order to provide a high level of support.
• Processes requests for specific actions (processing, extraction, specific work, etc. ).
• Ensure daily communication & transition with teams from other time zones.

Requirements:

• + 3 years of experience.
• Practice with Service
  Now.
• Knowledge of SQL/My
  SQL.
• Fluency in English.
• French notions is nice to have.

If you’re interested in this job please send your CV to carolina. novais@decskill.com with reference CN/FTAS.

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.