Gaming Support Specialist with Italian Lisboa

Gaming Support Specialist with Italian
Lisboa
Lisboa, Lisboa, Portugal

About the job Gaming Support Specialist with Italian

Are you passionate about video games and helping others? Here's a great opportunity to transform your passion into a career in a multicultural environment!

As Player Support Specialist for the globally renowned Video Gaming Brand, you will provide professional technical support services for Consoles and Account Management Issues in Italian and English, both oral and written.

The project starts on July 15, 2024. An initial 15-day paid training period will be provided.

Your Responsibilities as Gamer Support Agent:

• Providing customer advice via telephone, email, and chat;
• Assisting customers with payment issues;
• Supporting the use of company's products, including installing and synchronizing software and devices;
• Offering effective assistance and advice when purchasing company gaming products.

Contract: Temporary 1-year contract, extendable; it can become a permanent contract after 2 years of continuous employment.

Working hours: 40 hours per week (8 hours per day with an additional 1-hour lunch break).

Requirements:

• Native Italian speaker with English (B2 level). Proficiency in both speaking and writing is required.
• Residing in or willing to relocate to Lisbon for this role.
• Authorization to work in Portugal: You must have EU citizenship or a Portuguese Residence Permit.
• Interest and experience in gaming are essential.