GBS Senior Director, GBS Performance Lisboa

GBS Senior Director, GBS Performance
Lisboa
Lisboa, Lisboa, Portugal

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GBS Senior Director, GBS Performance, Lisbon

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Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9bc8c238ffa9

Job Views:

5

Posted:

18. 08. 2025

Expiry Date:

02. 10. 2025

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Job Description:

Job Title: GBS Senior Director, GBS Performance

Location: Lisbon, Portugal

Introduction to the role:

At Astra
Zeneca, our ambition is to push the boundaries of science and deliver
- changing medicines for patients everywhere. As Senior Director, GBS Performance, you will be at the heart of this mission, joining Global Business Services (GBS) in a role integral to our success. Reporting to the COO, you will lead the performance and service excellence agenda, driving continuous improvement and innovation across all GBS service lines. Your leadership will foster a culture of collaboration, inclusivity, integrity, and accountability, embodying Astra
Zeneca’s values and commitment to high performance. Working in partnership with stakeholders worldwide, you will shape the future of our business services to deliver exceptional value to our colleagues, customers, and patients, ensuring that GBS remains a strategic enabler of Astra
Zeneca’s growth, resilience, and transformation.

Accountabilities:

Create clear strategies for how we deliver Global Business Services, connecting goals and outcomes to Astra
Zeneca’s mission.

Lead, coach, and motivate your team to develop new ideas, and support their growth and learning.

Use new technology and practical solutions to simplify processes and improve how we work.

Set and measure service standards so everyone knows what “good” looks like.

Work with leaders across our sites to share best practices and ensure we are united as a global team.

Make sure costs and budgets align with our service and financial goals.

See risks early and work with others to solve them, keeping our business safe and compliant.

Support an inclusive, diverse culture where everyone belongs and can do their best work.

Keep our operating model flexible so we can adapt to future changes and opportunities.

Essential/Required Skills:

10+ years in senior Global Business Services roles across multiple functions.

Demonstrated ability to deliver
- focused service and strong performance outcomes.

Experience in leading operational excellence programs and inspiring teams to meet productivity targets.

In-depth knowledge of risk management, controls, and compliance frameworks.

Skilled in implementing effective governance and business improvement initiatives.

Strong
- solving and analytical skills.

Proven experience in budget management and cost efficiency.

Track record of building inclusive, diverse, and successful teams.

Confident communicator, able to work with many stakeholders and support change.

Driven by results and motivated to lead in
- paced environments.

Preferred Experience:

Experience working globally, especially in pharmaceuticals.

Familiarity with Service
Now performance management.

Certified in Six Sigma, Lean, or similar quality practices.

Skilled in building effective reporting solutions.

Why Astra
Zeneca?

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire
- changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Astra
Zeneca is where scientific leadership changes patients’ lives! With science at its heart, this is where breakthroughs born in the lab become transformative medicine for the world’s most complex diseases. We strive to understand diverse populations' needs and act accordingly, striving to transform healthcare for everyone. Our
- breaking pipeline promises a bright future with exciting opportunities. Be proud to take your place in our global enterprise as we lead the way for healthcare and society.

Ready to Apply?

Help us shape the future. Submit your application and join a team that’s creating meaningful change for people and communities everywhere.