General Manager – Dreams Madeira Resort Spa & Marina Lisboa

General Manager – Dreams Madeira Resort Spa & Marina
Lisboa
Lisboa, Lisboa, Portugal

At Hyatt, “We care for people so they can be their best” – a purpose that is lived every day through our values of Empathy, Integrity, Respect, Experimentation and Wellbeing. When you join us, you become part of a growing global family with more than 1, 150 hotels in over 70 countries – a company proud to be recognized as a Great Place to Work.

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Lead the Way: General Manager Position at Dreams Madeira Resort Spa & Marina (5-Star Resort)

We are looking for a dynamic and operational General Manager to lead the team at Dreams Madeira Resort Spa & Marina, part of Hyatt’s Inclusive Collection.

The ideal candidate will bring strong leadership capabilities, an operational mindset, and a proven track record in managing upscale or resort operations. A background in resorts or
- scale hospitality operations is strongly preferred. Portuguese-speaking candidates are highly desirable, though not mandatory.

Your mission:

As General Manager, you will be responsible for overseeing the entire operation of the resort, ensuring the highest standards of guest experience, financial performance, employee engagement, and operational excellence. Reporting directly to the regional leadership, you will lead a team of department heads and drive the culture and vision of the Hyatt brand.

Your main responsibilities will be:

Lead and inspire all departments, maintaining alignment with Hyatt brand standards and company values

Ensure exceptional guest satisfaction, consistently exceeding expectations across all touchpoints

Collaborate with department heads to develop and implement strategic plans across operations, finance, F&B, rooms division, wellness, and guest services

Maintain strong financial oversight with focus on profitability, budget control, forecasting, and
- term planning

Oversee compliance with local regulations, health & safety standards, and corporate policies

Promote a working environment that values wellbeing, diversity, and personal development

Be the face of the hotel – establishing relationships with guests, the community, local government, and key stakeholders

Foster a culture of collaboration, growth, and continuous improvement within the team

What you'll love about us:

Complimentary access to a comprehensive Wellness Platform, with a strong focus on mental health and holistic wellbein

A clear path for career development and internal promotion opportunities within the Hyatt family worldwide

The opportunity to lead a flagship resort in Madeira as part of a global and
- growing hotel group

A
- driven company culture that values people first, always, the community