General Manager - Dreams Madeira Resort Spa & Marina

General Manager - Dreams Madeira Resort Spa & Marina
Viseu
Viseu, Viseu District, Portugal

Lead the Way: General Manager Position at Dreams Madeira Resort Spa & Marina (5-Star Resort) Summary

At Hyatt, “We care for people so they can be their best” – a purpose that is lived every day through our values of Empathy, Integrity, Respect, Experimentation and Wellbeing. When you join us, you become part of a growing global family with more than 1, 150 hotels in over 70 countries – a company proud to be recognized as a Great Place to Work.

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

• Lead and inspire all departments, maintaining alignment with Hyatt brand standards and company values
• Ensure exceptional guest satisfaction, consistently exceeding expectations across all touchpoints
• Collaborate with department heads to develop and implement strategic plans across operations, finance, F&B, rooms division, wellness, and guest services
• Maintain strong financial oversight with focus on profitability, budget control, forecasting, and long‑term planning
• Oversee compliance with local regulations, health & safety standards, and corporate policies
• Promote a working environment that values wellbeing, diversity, and personal development
• Be the face of the hotel – establishing relationships with guests, the community, local government, and key stakeholders
• Foster a culture of collaboration, growth, and continuous improvement within the team

• Complimentary access to a comprehensive Wellness Platform, with a strong focus on mental health and holistic wellbeing
• A clear path for career development and internal promotion opportunities within the Hyatt family worldwide
• The opportunity to lead a flagship resort in Madeira as part of a global and fast‑growing hotel group
• A purpose‑driven company culture that values people first, always, the community

What we expect from you:

• Previous experience as a General Manager in a resort or large hotel operation (minimum 2–3 years in GM role)
• A hands‑on, operational leader who is present with the team and guest
• Experience managing multicultural teams and driving performance through empowerment and engagement
• Strong financial acumen and ability to work closely with the Director of Finance on budget control and planning
• Exceptional interpersonal and communication skills
• Strategic thinker with a passion for innovation and guest experience
• Fluency in English is required;
  
  
  
  Portuguese preferred
• Willingness to relocate and reside full‑time in Madeira, Portugal
• High integrity and a genuine passion for hospitality

Join us in Madeira and lead a talented team in a stunning location, under a brand that cares deeply about people and purpose.