German & Portuguese Customer Support — Lisbon (Relocation)

German & Portuguese Customer Support — Lisbon (Relocation)
Lisboa
Lisboa, Lisboa, Portugal

Job Title: Hybrid/Remote German Customer Advisor

Location: Lisbon, Portugal (Hybrid or Remote)

Company: Cross Border Talents

About Us:

At Cross Border Talents, we specialize in connecting top talent with exciting global opportunities. Based in the heart of Lisbon, we're expanding our team and looking for a German-Speaking Customer Advisor to join us in a flexible hybrid or remote role. If you are passionate about delivering exceptional customer service, thrive in a dynamic environment, and speak German fluently, we'd love to hear from you

What You'll Be Doing:

• Providing excellent support to our German-speaking customers: Respond to inquiries via email, phone, and live chat, ensuring all customers receive efficient and friendly assistance.
• Solving customer issues and offering expert advice: Guide customers through troubleshooting, providing clear solutions to challenges they may encounter.
• Collaborating with other teams: Work closely with internal departments to ensure seamless service delivery and resolve any complex customer issues.
• Providing valuable feedback: Share insights and customer feedback to help improve our products and services for a better customer experience.
• Ensuring high customer satisfaction: Go the extra mile to ensure customers are not only satisfied but impressed with the level of service they receive.

What We're Looking For:

• Fluency in German (both written and spoken) – You'll be assisting German-speaking customers, so fluency is a must.
• Customer-first attitude: A passion for delivering exceptional customer service and finding solutions that exceed expectations.
• Strong communication skills: Excellent verbal and written communication, with the ability to connect with customers in a clear, friendly, and professional manner.
• Problem-solving skills: Ability to resolve customer concerns swiftly and creatively while maintaining a positive experience.
• Customer service experience (preferred but not required): Previous experience in a
  - facing role is a plus, though we're happy to train the right candidate.
• Comfortable with hybrid or remote work: Whether you prefer working from home or splitting time between our office in Lisbon and your home, you'll be confident and
  - motivated in either setting.
• Tech-savvy: You're comfortable with customer service platforms and eager to learn new tools.

Why You Should Join Us:

• Work from Lisbon with hybrid or remote options: Enjoy the flexibility of hybrid or fully remote work while living in one of Europe's most exciting cities.
• Flexible working hours: Enjoy a great
  - life balance with flexible hours that work for you.
• Career development opportunities: We're dedicated to your growth, offering clear pathways for career progression and skill development.
• Inclusive and supportive work environment: Join a diverse, collaborative team where innovation, creativity, and mutual respect are at the core of everything we do.
• Competitive salary and benefits: We offer a competitive salary, health benefits, and additional perks to ensure you feel valued and supported.

Ready to Join Us?

If you're a German speaker with a passion for customer service and are seeking a flexible hybrid or remote role in Lisbon, we want to hear from you Apply now to join Cross Border Talents and be part of a dynamic,
- thinking team.