German Advisor for a Global Provider of Risk Management products and services - Portugal - Porto

German Advisor for a Global Provider of Risk Management products and services - Portugal
Porto
Porto, Porto District, Portugal

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German Advisor for a Global Provider of Risk Management products and services - Portugal, Porto

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Client:

Foundever

Location:

Porto, Portugal

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

6387d9091e69

Job Views:

Posted:

24. 06. 2025

Expiry Date:

08. 08. 2025

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Job Description:

German Advisor for a Global Provider of Risk Management products and services - Portugal

Req ID#: 374080

Porto, Portugal, PT

Job Description:

German Advisor for a Global Provider of Risk Management products and services - Portugal

Req ID#: 374080

Porto, Portugal, PT

Job Description:

Come and work with us.

Do you want to offer solutions to help our global clients protect and support their major purchases?
Are you Germannative or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Our client helps people thrive in a connected world. Offering support, protection and services that put people first.

As a customer service specialist in this project, your daily responsibilities will include:

Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.

Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers

Answer inbound calls and emails within guidelines/goals established by the client and contact center management

Complete daily tasks as allocated in an efficient and timely manner

Maintain accuracy and security of customer information on the database

Provide friendly and efficient service to the worldwide community

Be a first point of contact to handle and resolve customer complaints

Identify and escalate issues appropriately

Compose thoughtful and accurate messages or customize prepared responses to customer emails

Research information and troubleshoot problems using available resources

Monitor and control numerous concurrent tasks in tandem

Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

Native or proficient level of German(C2)(mandatory)

Advanced level of English (at least C1) both verbal and written (mandatory)

Computer literate

A motivated and enthusiastic personality

Self-organized, planning and prioritization skills

Patience, empathy, and a unique ability to manage stress

Ability to work under pressure and adapt quickly to adverse situations

Technical aptitude and the ability to pick up new technology quickly

Able to follow guidelines and instructions

Ability to keep calm and
- headed in critical situations

Ability to demonstrate confidence when imparting information or dealing with troubled callers

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to Portugal

Benefits.

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months of employment)

Growth opportunities through various development programs

Fun and engaging
- wide initiatives, including our Ever
Better wellness program

Job stability

Life-long skills and experience

Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Job Segment: Risk Management, Database, Manager, Finance, Customer Service, Technology, Management

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Informações detalhadas sobre a oferta de emprego

Empresa:	Foundever
Localização:	Porto Porto, Porto District, Portugal
Publicado:	27. 6. 2025 Vaga de emprego atual

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