German Airline Customer Support In Lisbon (Fixed Shifts)

German Airline Customer Support In Lisbon (Fixed Shifts)
Lisboa
Lisboa, Lisboa, Portugal

German Airline Customer Support in Lisbon (Fixed Shifts)

At Blue
View Talent, we’re looking for an

Airline Support Specialist

who is passionate about travel and dedicated to delivering exceptional service. Role Overview

As an

Airline Support Specialist, you’ll be the first point of contact for travelers, handling inquiries related to bookings, flight changes, cancellations, and travel regulations across multiple channels—phone, email, chat, and social media. Key Responsibilities

Customer Assistance: Provide prompt, professional support via phone, email, chat, and social platforms. Travel Management: Help passengers with bookings, modifications, and cancellations. Information Delivery: Clearly explain fares, baggage allowances, and special service options. Guidance & Support: Offer details on
- in, boarding, and travel requirements. Recommendations: Suggest flight routes, upgrades, and personalized travel solutions. Collaboration: Partner with internal teams to resolve complex or escalated cases efficiently. Documentation: Maintain accurate records of all interactions and case resolutions. Knowledge Development: Stay updated on airline policies, promotions, and industry regulations. Continuous Growth: Participate in ongoing training to enhance your expertise and career progression. Requirements

Language Skills: Fluent in German (C2) and English (B2). Eligibility: EU citizenship or valid Portuguese residency card. Experience: 0–1 year in customer support or related roles. Skills: Strong communication,
- solving, and interpersonal abilities. Mindset: Curious, adaptable, and eager to grow within an international environment. Why Join Us?

Competitive Salary: Recognition for your skills and dedication. Language Bonus: Additional rewards for your Spanish proficiency. Performance Bonus: Incentives for meeting and exceeding targets. Health & Life Insurance: Comprehensive coverage for your
- being. Onsite Work Environment: A collaborative setting that encourages growth and teamwork. Ready to embark on your next career journey? Apply now and let your career soar with the International Airline Support Project!

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