German and English customer service advisor Lisboa

German and English customer service advisor
Lisboa
Lisboa, Lisboa, Portugal

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German and English customer service advisor, Lisbon

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Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

c80f2bbf5d4f

Job Views:

1

Posted:

24. 05. 2025

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Job Description:

Please note that this role is within Portugal only.

Job Overview:

We are looking for a highly motivated and
- focused German Customer Support Representative to join our team. In this role, you will provide
- quality service to our German-speaking customers, ensuring their inquiries are resolved efficiently and professionally via email, phone, and live chat.

Key Responsibilities:

Respond promptly and effectively to customer inquiries in German via phone, email, and chat.

Resolve product or service problems by clarifying issues, determining the cause, and finding the best solution.

Maintain deep knowledge of the company's products, services, and policies.

Document all interactions in the customer support system accurately.

Escalate unresolved issues to the appropriate internal teams when necessary.

Collaborate with other departments (Sales, Logistics, IT) to improve customer experience.

Meet or exceed individual and team KPIs (response time, resolution rate, customer satisfaction).

Requirements:

Fluency in German (C1-C2 level) and proficient English (B2 or above).

Previous experience in customer support or a similar role is preferred.

Excellent communication and
- solving skills.

Empathy, patience, and a
- first attitude.

Strong computer skills, including familiarity with CRM tools and ticketing systems.

Ability to multitask and work in a
- paced environment.

Additional languages are a plus.

What We Offer:

Competitive salary and
- based bonuses

Career development and training programs

A supportive, international team culture

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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