German and English Customer Support
Join to apply for the German and English Customer Support role at Oceanic View Solutions.
Our company was born from the vision that car usage and transportation are disrupted by digital platforms. By digitizing the movement of vehicles from point A to point B, we promote online purchases, facilitate car sharing among users, accelerate clean mobility, and support ecological transition. Our mission is to deliver vehicles efficiently and
- friendly, while developing services that enable our customers to transform themselves. Our clients trust us to manage the logistics of vehicle transportation.
We are seeking a friendly, empathetic, and
- oriented Customer Support Representative to join our team. You will be the first point of contact for customers, resolving questions, concerns, and technical issues professionally and promptly. You will collaborate with internal teams to ensure customer satisfaction and a positive experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, or social media.
- Troubleshoot issues and provide effective solutions.
- Escalate complex problems to appropriate internal teams.
- Document customer interactions and feedback using our CRM system.
- Maintain a high level of product/service knowledge to assist customers confidently.
- Follow up with customers to ensure resolution satisfaction.
- Identify patterns in inquiries and suggest process or product improvements.
- Meet or exceed KPIs such as response time, resolution time, and customer satisfaction scores.
What We Offer:
- Competitive salary and performance bonuses.
- Work from home flexibility.
- Comprehensive health benefits.
- Paid time off and holidays.
- Opportunities for growth and professional development.
- Supportive and inclusive team culture.
Languages: German (C1 or C2) and English.
Additional Details:
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Education and Training
- Industries: Marketing Services
- Informações detalhadas sobre a oferta de emprego
Empresa: Oceanic View Solutions Localização: Braga
Braga, Braga, PortugalPublicado: 26. 7. 2025
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