German Client Services Specialist in Porto Matosinhos

German Client Services Specialist in Porto
Matosinhos
Matosinhos, Porto District, Portugal

German Client Services Specialist in Porto

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German Client Services Specialist in Porto

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Are you passionate about providing
- notch customer service?

We’re looking for a dedicated Customer Support Specialist to join our team! If you’re
- oriented, proactive, and thrive in a
- paced environment, this could be the ideal role for you!

Role Overview:

Deliver exceptional customer service by handling inquiries and resolving issues through various channels. Collaborate with your team to ensure customer satisfaction and continuously improve support processes.

Key Responsibilities:

• Customer Assistance: Respond to customer inquiries via phone, email, and chat, offering detailed product information and solutions.
• Issue Resolution: Assist with troubleshooting and resolving customer issues, ensuring timely and effective outcomes.
• Support Process Improvement: Collaborate with your team to refine support strategies and optimize the customer experience.
• Account Management: Help manage customer accounts, process orders, and assist with product returns and exchanges.
• Feedback Collection: Gather feedback from customers to help improve service quality and product offerings.
  
  
  

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
  
  
  

• Competitive Salary: Get rewarded for your expertise with a competitive compensation package.
• Language Bonus: Receive additional compensation for your German language proficiency.
• Meal Allowance: Enjoy a meal allowance during work hours.
• Health and Life Insurance: Comprehensive coverage for your peace of mind.
• Onsite Work Environment: Be part of a supportive and communicative team.
• Relocation Package: Support to ensure a smooth relocation experience.
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Marketing Services

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