German Community Specialist in Beauty Industry - Porto Porto

German Community Specialist in Beauty Industry - Porto
Porto
Porto, Porto District, Portugal

Social network you want to login/join with:

German Community Specialist in Beauty Industry - Porto, Porto

Location:

Porto, Portugal

Job Category:

-

EU work permit required:

Yes

Job Views:

5

Posted:

05. 05. 2025

Expiry Date:

12. 05. 2025

Job Description:

Are you passionate about social media and the beauty industry? Our client in Porto is looking for a German-speaking Community Specialist to join the team of one of their top international beauty brands.

In this role, you will be responsible for a
- known and reputable brand within the beauty industry. If you love the Digital and Social Media industry, have experience interacting with consumers, and managing followers, this is a great opportunity for you!

As a Community Specialist fluent in German, you will be responsible for:

• Acting as a brand ambassador, responding to social media conversations (owned, earned) on care and
  - care topics across all social media platforms, in 1:1 or 1:many interactions.
• Engaging with consumers to offer meaningful and personalized conversations, fostering loyalty, and driving online sales through excellent experiences (solutions, service, product, beauty advice, etc. ).
• Responding to consumers' comments and direct messages.
• Animating and moderating communities on social media channels.
• Redirecting comments and DMs as needed to social managers, brands/markets, or for escalations.
• Securing brand reputation and ensuring the appropriate tone of voice.
• Following up and linking back to consumers to ensure issues are resolved.
• Conducting social listening to identify trends, topics at risk or viral on social channels.
• Reporting and analytics: Monitoring quality issues, reporting on conversations via Sprinklr (owned and earned), contributing to social listening, and generating insights (tribes, main topics, consumer feedback).

Job Requirements:

Who We’re Looking For:

• Social Media Expertise
• Experience managing communities on social media (Tik
  Tok, Instagram, etc. ) or producing content with significant followers (1K+ followers).
• Empathy and a high focus on customer satisfaction
• Customer orientation,
  - solving skills, and teamwork
• Native German language skills
• English knowledge at least B2 (written, spoken, and read)
• Good IT skills, with competence and speed in reporting interactions using relevant tools
• Availability to work on shifts

Salary & Benefits:

• Relocation package: refund of the initial flight ticket after 6 months
• Accommodation: in the company's apartment with bills included
• Two yearly flight tickets: to visit your family
• Free activities
• Work hours: 5 days/week, 8 hours/day from 8 am to 8 pm, rotational (including some weekends)
• Multicultural work environment
• Private health insurance starting from day one