German Content moderator - Lisbon Lisboa

German Content moderator - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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German Content moderator - Lisbon, Lisbon

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Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7250e85dedaa

Job Views:

7

Posted:

23. 06. 2025

Expiry Date:

07. 08. 2025

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Job Description:

Cross Border Talents is recruiting German Customer Support for Online Video Platform - Lisbon

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Requirements

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Native German level written and spoken communication skills
• Minimum B2 Level English Spoken and Written
• European Nationality or Portuguese Work Permit
• Proactive attitude and strong
  - spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an
  - changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

Cross Border Talents is recruiting German Customer Support for Online Video Platform - Lisbon

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Requirements

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Native German level written and spoken communication skills
• Minimum B2 Level English Spoken and Written
• European Nationality or Portuguese Work Permit
• Proactive attitude and strong
  - spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an
  - changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

• You will be answering to the customers queries via phone,
  - mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

Benefits

• The pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
• Professional development and a clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*
• Relocation applicable only for international candidates joining us from abroad.

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