German Customer Advisor for a Concierge company - Lisbon, Portugal Lisboa

German Customer Advisor for a Concierge company - Lisbon, Portugal

Join our worldwide leader in concierge and loyalty services.

About the role

As a German Customer Support specialist, you will provide high‑quality support to high‑net‑worth clients.

Responsibilities

• Comply with company policies and procedures.
• Manage customer relationships and digitized processing for services such as travel and lifestyle.
• Perform inbound/outbound calls and written communication within guidelines/goals.
• Complete daily tasks efficiently and timely.
• Maintain accuracy and security of customer information in the database.
• Identify and appropriately escale issues.
• Compose thoughtful and accurate customer email responses.
• Research information and solve problems using available resources.
• Monitor and control numerous concurrent tasks.
• Work proactively and independently to meet targets and goals.

Qualifications

• Native or C2 level German.
• Advanced C1 level English both verbal and written.
• Strong communication skills with excellent phone conversation skills and superior writing skills.
• Courtesy, active listening and personalized follow‑up.
• Customer‑oriented and willingness to provide personalized care.
• Attention to detail and quality of service: thoroughness, precision, reliability.
• People‑oriented, value‑added interpersonal skills.
• Experience using Office and CRM tools.
• Experience managing situations.
• Early adopter of technology.
• Dependable, reliable and able to perform duties with minimum supervision.
• Ability to interact positively with peers and supervisors.
• Must hold EU citizenship or valid work permit for Portugal.
• Local candidate or willing to relocate to Lisbon, Portugal (work on site).

Benefits

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company‑wide initiatives, including Ever
  Better wellness program
• Job stability
• Life‑long skills and experience
• Excellent work culture

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service