German Customer Advisor for a Concierge company - Lisbon, Portugal Lisboa

German Customer Advisor for a Concierge company - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Overview

German Customer Advisor for a Concierge company - Lisbon, Portugal. This role supports a premier global luxury concierge service that specializes in
-
- worth clientele across the luxury sector (travel, dining, events, etc. ). The position is
- site in Lisbon, Portugal. German native or fluent with strong English communication skills is required.

Responsibilities

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of clients focused on services such as traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.
• Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information in the database
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Research information and solve problems using available resources
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

Qualifications

• Native or proficient level of German (C2)
• Advanced level of English (at least C1), both verbal and written
• Strong communication skills – with excellent phone conversation, attentive listening and superior writing skills
• Courtesy, active listening, availability and personalized
  - up
• Customer-oriented, willingness to provide personalized care
• Attention to detail and quality of service: thoroughness, precision, reliability
• People-oriented,
  - added interpersonal skills
• Use of Office and CRM tools
• Life experience to apply to managing situations
• Early adopter of technology
• Makes the customers feel confident that their needs are being met
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with peers and supervisors
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon, Portugal (on-site)

Benefits

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Ever
  Better wellness program and engaging
  - wide initiatives
• Job stability
• Life-long skills and experience
• Excellent work culture

Location

Lisbon, Portugal (on-site)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Outsourcing and Offshoring Consulting

Apply

Apply today!