German Customer Advisor for a Global Consulting Leader - Porto, Portugal Porto

German Customer Advisor for a Global Consulting Leader - Porto, Portugal

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Come and work with us.

Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the happy and historic city of Porto? So we have the perfect opportunity for you! Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and
- being for their people.

Responsibilities

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of customer contacts, focused on health insurance.
• Answer inbound calls and written communication within guidelines/goals established by the client and contact center management.
• Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits.
• Complete daily tasks as allocated in an efficient and timely manner.
• Maintain accuracy and security of customer information on the database.
• Identify and elevate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and solve problems using available resources.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

Qualifications

• Native or proficient level of German (C2) (mandatory).
• Advanced level of English (at least C1) both verbal and written (mandatory).
• Previous experience in customer services and/or banking/insurance is an asset.
• Computer literate.
• Pedagogy, active listening, personalized
  - up of insured files.
• Ability to read, understand and explain guarantees.
• Ability to calculate and/or explain reimbursement calculations.
• Customer-oriented, willingness to provide personalized care.
• Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account).
• Method, rigor, patience, organization, autonomy, involvement.
• Ability to keep calm and
  - headed in critical situations.
• Ability to demonstrate confidence when imparting information or dealing with troubled callers.
• People-oriented,
  - added interpersonal skills.
• Strong analytical and empathic skills.
• Logic and mathematical calculations (arithmetic/percentage).
• Experience with policy work, or help resource project management.
• Life experience to apply to managing situations.
• Early adopter of technology.
• Ability to put callers at ease.
• Makes the customers feel confident that their needs are being met.
• Dependable, reliable and able to perform duties with minimum supervision.
• Ability to interact positively with peers and supervisors.
• Must hold EU citizenship or valid work permit for Portugal.
• Be a local candidate or willing to relocate to Porto, Portugal (work on site).

Benefits

• Signing bonus.
• Relocation package.
• Competitive wages.
• Paid professional training.
• Employee discounts.
• Private healthcare & dental insurance (after six months of employment).
• Growth opportunities through various development programs.
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program.
• Job stability.
• Life-long skills and experience.
• Excellent work culture.

Details

• Seniority level – Entry level.
• Employment type – Full-time.
• Job function – Customer Service.
• Industries – Outsourcing and Offshoring Consulting.

Apply today!

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