German Customer Advisor for Tech Gadgets in Porto Porto

German Customer Advisor for Tech Gadgets in Porto
Porto
Porto, Porto District, Portugal

German Customer Advisor for Tech Gadgets in Porto

German Customer Advisor for Tech Gadgets in Porto

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Provide timely and
- quality support for Bytedance's tech products to a diverse, global user base. This scope covers the clear and operational framework that drives our support performance, ensuring agile, efficient, and
- quality customer interactions.

Key Responsibilities:

• Handle incoming support inquiries– via email and chat – with efficiency and accuracy.
• Adhere to standard operating procedures (SOPs) to resolve issues and escalate complex cases as necessary.
• Maintain adherence to established service level agreements (SLAs) and quality standards.
• Participate in regular training, coaching, and performance reviews to continuously improve service quality.

Requirements:

• Excellent written skills.

• Used to handle chats and tickets.

• Preferred experience in a contact center/service program for any advertising technology company.

• Product support experience is advantageous.

• Familiarity with social media products and a basic understanding of digital advertising.

• Adaptability and flexibility in a dynamic environment

• Troubleshooting skills, with the ability to investigate and understand complex customer issues

Relocation Package:

• Travel costs Reimbursement
• Accommodation

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Business Consulting and Services

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