German Customer Advisor Lisboa

German Customer Advisor
Lisboa
Lisboa, Lisboa, Portugal

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Are you always on top of the latest series and movies?

Then join the new magical hub streaming service platform!

We are recruiting German Speakers to work in a magical streaming service platform. Our client is a multinational American company leader in the mass media and entertainment industry.

Mission of the project:

• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regards to software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and
  - time responses to the viewer’s inquiries

Requirements

• Native or Proficient German (C2)
• Passionate about entertainment and media enterprise
• Excellent communication skills coupled with empathy, team spirit and
  - oriented
• Familiarity with digital streaming services and devices
• Have a positive and
  - do attitude
• Previous experience in Customer Service is highly valued
• For
  - EU residents, it is mandatory to have a valid work permit
• Opportunity to professionally grow in a unique
  - up project
• Competitive wages (14 monthly payments per year)
• Performance bonus
• Health insurance with a dental plan (after 6 months contract)
• Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.
• Opportunity to participate in numerous activities such as our parade opening, annual awards, get together and much more.
• Work with a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote
  - company mobility to work at any of our sites around the world.
• New and modern offices located in Lisbon.