German Customer Service - Lisbon [241-001578-2] Lisboa

German Customer Service - Lisbon [241-001578-2]
Lisboa
Lisboa, Lisboa, Portugal

Fluent in German? We have the opportunity for you!

Are you looking to join a renowned Customer Support team within a leading global telecommunications company? This could be your next career move!

We are hiring German Customer Service for an exciting project based in Lisbon.


What you'll do:

Provide high-quality telephone support to customers in German (English is a strong plus);
Assist current and potential clients with information about our products and services;
Handle customer requests in our systems: tariff adjustments, plan changes, service activations, address updates, etc.;
Identify opportunities for continuous improvement in customer service processes.


What we’re looking for:

Fluency in German (minimum level C1);
English proficiency is a strong asset;
Genuine interest in telecommunications products and services;
Problem-solving mindset and ability to troubleshoot technical systems and devices;
Availability for flexible shifts (Monday to Saturday, 07:00 to 21:00);
Availability to work in person in Lisbon - Roma Areeiro;
Reliable, punctual, and customer-oriented profile.


What we offer:

Comprehensive paid training at the start of the project;
Attractive performance-based bonuses (monthly and quarterly);
Health insurance, transport allowance, meal card/ticket, and more;
Modern and well-located offices, with cozy break areas;
Long-term career development opportunities;
Hybrid work model after 4 months.


Ready for the challenge? Don’t wait—apply now and become part of a team that values your talent!