German Customer Service Advisor Lisboa

Join to apply for the German Customer Service Advisor role at Cross Border Group

We are seeking a German native speaker with strong English (B2) to join our dynamic customer service team. This is a unique opportunity to work in a flexible environment while delivering exceptional support to customers across Europe.

What We Offer:

• Experience in an international, multicultural team
• Welcome bonus of 3000 EUR
• Health Insurance after 6 months
• Performance Bonus opportunities
• Rotational shifts with flexible hours from 08:00h - 17:00h, Monday to Friday

Your Role:

As a Customer Service Advisor, you will:

• Handle incoming user requests via phone, email, and chat, logging all interactions in the CRM
• Provide timely responses and resolutions within service level agreements
• Maintain high customer satisfaction by actively updating customers on progress
• Support sales goals by identifying upsell opportunities while delivering excellent service
• Log and follow up on orders or requests, ensuring accuracy and compliance

Your Profile:

• Native German speaker with English B2 proficiency
• Previous experience in customer support or contact centers is mandatory
• Experience in sales is a plus
• Strong communication,
  - solving, and multitasking skills
• Calm and professional under pressure

Apply now!

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting