German Customer Service Agent (Hybrid) Lisboa

German Customer Service Agent (Hybrid)
Lisboa
Lisboa, Lisboa, Portugal

**German Customer Service Agent (Hybrid)**HCL Technologies is a
- generation global technology company that helps enterprises reimagine their businesses for the digital age;



with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. **Responsibilities**- Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to
- Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and
- parties) and Quality Engineering
- Coordinate regular calls with the client for refills and upgrades to product
- Process both
- generated and internally generated service request tickets within specified delivery
- Administrative support to certify client details and alter any incorrect information within our stakeholder’s client
- Flexibility to take on additional tasks as directed by Team Lead**Qualifications & Experience**- High School Degree, GED or
- Bachelor’s Degree in any related field is
- Minimum 1 year of experience in customer support or client facing role, preferably in a
- national environment**Required Language Thresholds**:
- German (Level C1/C2)- English (Level B2)**Skills & Knowledge**- Advanced level working knowledge of Microsoft Office Suite- Effective interactive skills and ability to work as part of a
- Resilient under pressure and adaptable to unseen work
- Flexible attitude towards working patterns including early starts and bank Holidays**What We Offer**:
- Location: Hybrid in Lisbon (1 week
- site/1 week remote, alternating);



- Working hours: Monday to Friday (day shift);



- Permanent contract;

- Private health and life insurance from day one in the company;



- Meal allowance on card/voucher;



- Competitive salary;

- Career progression opportunities;



- Parenthood program;

- Our facilities include: An
- site gym, indoor pool, fitness classes and a football pitch. A staff canteen with varied food options and
- facing balcony seating**hcl_bserv****Job Types**: Full-time, Permanent